PCPPI (Pepsi-Cola) Champions Quality Excellence Culture
Quality assurance and food safety are at the core of Pepsi-Cola Products Philippines, Inc.’s (PCPPI) operations. The organization recently reinforced their commitment to uphold excellence in line with PCPPI and PepsiCo’s observance of World Quality Month this November.
“Customer satisfaction drives our commitment to excellence at PCPPI. We encourage employees to perform beyond expectations in line with our vision to be the country’s leading beverage company,” said PCCPI president and CEO Frederick D. Ong. Compliance to stringent safety regulations ensures quality at PCPPI. All facilities received the Safety Seal Certification from the Department of Labor and Employment (DOLE), certifying all plants and offices practice public health standards and occupational safety and health standards set by the government. PCPPI was also recognized for its compliance and enforcement efforts of COVID-19 health standards.
Accreditation and Certification
The Food and Drug Administration (FDA) is among the various organizations conducting regular audits on PCPPI’s facilities. Aside from ensuring compliance to food safety regulations, the FDA reviews PCPPI’s implementation of Current Good Manufacturing Practices (cGMPs) and compliance to the provisions of the facilities’ Licenses to Operate.
Currently, six of PCPPI plants have retained their Food Safety System Certification (FSSC) V5.1 through a comprehensive audit by reputable testing, inspection and certification authority SGS in early 2022. PCPPI’s plant in San Fernando, Pampanga also completed the first McDonald’s Social Welfare Accountability (SWA) and Supplier Quality Management System Audit (SQMS).
Quality and Food Safety Training
At PCPPI, development programs are in place to support ongoing learning for employees and business partners. Since 2015, over 1,800 employees and partners have enrolled in Level 1 Capability Building Program courses to broaden their understanding about quality assurance and food safety. Courses include Food Fraud Mitigation, Vulnerability Risk Assessment, and Statistical Process Control.
PCPPI’s pool of PepsiCo-certified site expert trainers have also conducted nearly 5,000 training hours. Certified training leaders have also completed courses focused on improving product quality and productivity.
Fostering Values through Engagement
Among PCPPI’s initiatives to further enhance the company-wide commitment to excellence are regular communication on policy updates, as well as best practice sharing across teams. Employees also undergo refresher courses on managing customer feedback in compliance with national regulations.
The organization’s focus on ensuring product and service quality goes beyond mere process. PCPPI upholds excellence as one of its core values. “Excellence is a shared responsibility. By holding ourselves accountable to our standards, we aim to continuously inspire our employees to remain steadfast in our commitment to delivering the best value to all our stakeholders,” added Ong.